Branding, Culture and the Age of Social

I have been meeting and addressing HR teams in Bangalore on how they can leverage social media and tools in various HR functions (if you’d like me to address your organization’s team on it, mail me). Last week I was addressing a large technology firm’s HR team and one of the recruiters asked: “You know we reached out to about 100 people we wanted to target and attract to join our company on Facebook, but only about 10 of them responded. Do you think social recruiting is suitable only for hiring freshers?”

Well, here’s the thing. Nilofer Merchant said it in her HBS blog post: “Why social marketing is so hard

The way goods and services are sold and consumed have changed. The earlier era was of advertising to build awareness, be considered for purchase and then actual purchase. The funnel was the way marketers and recruiters are made to think.

However,  in the social era, people expect to consume and try first – and then if that excites them they purchase. If that experience is great then they become “superfans”. Yes, a company cannot really scale social reach. However, what it can do is empower these “superfans” (also referred to as brand evangelists, brand advocates, etc) to scale it on its behalf.

So the first question in social recruiting should not be “How do I attract the best people to apply to my jobs?” but instead “What can I give away for free that would spread amongst people that in turn would attract them to my firm?”

So what can you give away to attract professionals to your firm?

One answer springs to my mind: knowledge and expertise. Not the knowledge and expertise that is Intellectual Property and trade secret, but rather expertise in skills and learning in subject matter communities like marketing, leadership, entrepreneurship, PHP, Java, Recruiting and others.

People join online skills communities to connect with and learn from experts. Unleashing your organizational experts would help them to build their own skills and mark you out as a “social employer”.

In fact, in a recent article Prof. Gary Hamel describes the “12 realities employees will use to determine if your company is “with it” or “past it””.

One of them is that power comes from sharing, not hoarding. Quoting from the article:

“To gain influence and status, you have to give away your expertise and content. And you must do it quickly; if you don’t, someone else will beat you to the punch and garner the credit that might have been yours.”

So are you ready to be a “social employer”? Contact me at Gautam@BraveNewTalent.com to know more.

Bring Out The Personality In Your Brand!

“You now have to decide what image you want for your brand. Image means personality. Products, like people, have personalities, and they can make or break them in the marketplace.” —David Ogilvy

In today’s mature talent acquisition world, employers have shifted their focus from “top talent from top universities” to “ideal talent for our culture.” In other words, the level of academic skill is less important than the person’s ability to apply those skills within the specific company culture.

Employers have also realized that diversity – academic as well as ethnic – strengthens their business. So mixing people from different universities and with different degrees is a high priority. At the same time, talent groups are continuing to prioritize cultural fit and values over financial benefits when they choose employers.

The Old School : Earlier talent acquisition was characterized by demographic targeting, where certain schools were selected for focused campaigns. Universities were classified as tier 1, tier 2, tier 3 and so on. The classification was typically based on the reputation of the universities. Top schools became tier 1, and pretty much everybody focused their resources on those top universities.

Then a few Shifts happened the Internet revolution, attitude shifts amongst talent groups, and the maturity of employer branding. Using technology instead of geographical presence made it possible to brand oneself at more universities, and more developed employer branding strategies made the corporate identity stronger.

Shift #1 : Talent Value Proposition Simultaneously, talent groups shifted from prioritizing salary and benefits when choosing employers, to putting greater value on corporate values and culture. Alignment of interests that complimented Talent and Employer Brand became the central focus at both ends in the Talent marketplace.

Shift #2 : Rise of Communities This resulted in Communities of Interest where Employer Brands started talking to Talent Brands. Largely powered by Social media, users started presenting themselves to the world, revealing personal details and insights into their lives. There are research studies that are beginning to understand how some of this information can be utilized to improve the users’ experiences with interfaces and with one another.

Shift #3 : The emergence of Reputation Graphs Personality has been shown to be relevant to many types of interactions; it has been shown to be useful in predicting job satisfaction, professional and romantic relationship success, and even preference for different interfaces.

The social graph or social profile is becoming an important data-source for identifying passive candidates, vetting current candidates, and building talent pools. For the first time, powerful semantic filters and constant monitoring of status updates from more than 30 leading social media sites make it possible to manage and track this at a global talent scale.

In this changing talent marketplace powered by social media the power of your brand needs to have a compelling value story. What you are doing and saying on the social web is already building a story about you. The key question is about you being aware of your personality behind the brand that you are building on the social web.

Social Experiments for Brand Building “You are a brand. You are in charge of your brand. There is no single path to success. And there is no one right way to create the brand called You.” Tom Peters was right! You need to experiment and find the right way that works for Brand You.

As you scope out the path your “career” will take, remember: the last thing you want to do is only become a manager. “Like résumé, “manager” is an obsolete term”, says Tom Peters. It’s practically synonymous with “dead end job.” What you want are well thought out experiments, more challenging, more provocative projects. Make these projects an end-to-end experience!

When you look at the progression of a career constructed out of projects, directionality is not only hard to track — Which way is up? — but it’s also totally irrelevant. Instead of making yourself a slave to the concept of a career ladder, reinvent yourself on a semiregular basis. Just like a space shuttle, learn how to dislodge a few launch panels that helped you to take off , to start the next set of engines that will help you go up in the orbit space!

Step #1 : Start with what Epitomizes Brand You As Oscar Wilde said, “I am the only person in the world I should like to know thoroughly”. It takes deep introspection and self realization to get to know the sweet spot between your competencies and things that you are passionate about. In many ways your friends, family and colleagues can help in this process.

BraveNewTalent is a great a platform for building a custom profile. A lot of us have multiple online profiles scattered across various services, including Facebook, LinkedIn, Flickr, and Twitter. And one problem we face is pulling all of this information together to build a single on-line identity — be it for personal use, or to create a professional on-line profile.

Step #2 : Design an Interactive Resume that brings out Your Personality Start by writing your own mission statement, and Statement of Purpose. What turns you on? Learning something new? Shepherding new ideas from concept to market? What’s your personal definition of success? Money? Power? Fame? Or doing what you love? However you answer these questions, search relentlessly for job or project opportunities that fit your mission statement. And review that mission statement every six months to make sure you still believe what you wrote.

I recently met DJ Waldow who personally inspired me and many others on the social web through his Social Media Experiment – Finding a New Job! DJ started with a hope that his next job will come as the result of leveraging the social networks and specifically the relationships and trust he’s build over the past decade. He asked a few of his friends to film 30 seconds “Hire DJ” clips. He went on to build his voice over interactive video resume that has attracted many fans and followers on the social web.

Step #3 : Design a Personal Logo – Your QR Code Social Media is changing the way information is being shared both online and offline. Get a QR code on your business card that helps to build your personal logo and connect you both online and offline to the world of opportunities.

So, by placing them on a business card, you can digitally pass on your contact details, direct people to a website; send them to a Flickr photo set or Facebook fan page. Here are a few examples to inspire you on how QR codes can be incorporated creatively in your designs and connect offline and online media.

Emerging careers or the same old career?

On Saturday I posted a Tweet that seemed to resonate a lot with people – “There are two types of careers. One that you follow, another that you define.”

The one that you follow is the path that has been traversed by others. You have role models close at hand. It probably pays a lot. It offers you work-life balance. It is a perfectly sane choice to make.

The career that you define, is the one for the outlier. There are few role models. It probably doesn’t pay as much. It’s on the edge (and there’s often the danger of falling off). It doesn’t offer you much work life balance. It is probably the crazy choice to make.

However, the first one is probably going to be redundant in five years. And the second one is the future.

What would you put your bets on?

Find out about emerging careers like Viral Marketing, Social Recruiting, Community Management at BraveNewTalent

(Cross posted from my Talent and Social Business blog)

8 Reasons to Participate in Skill Communities Today

So we’ve launched our Skill Communities on BraveNewTalent. But why should you become part of this new world of skill-sharing and lifelong learning?

Charlie Duff has put together eight of the many reasons you should get on board…

 

1. You learn by teaching others

Have you ever noticed that once you know how to do something, if you then teach someone else, you become even more confident in your skills? It happens because teaching someone else can help seal in your knowledge of the topic and helps you know it inside out. Skills communities give you the opportunity to do just that with potentially thousands of people.

 

2. Raise your profile with ‘expert’ status

When you add a skill on BraveNewTalent you can also rate your level of skill on that area. If you are a professional or experienced in that area you can contribute as an expert. If you already write a blog and want to bring your content to a bigger audience this is an ideal opportunity.

3. Make your experience work for you

You have created numerous experiences in your life. Each one of these represents a chance to share one thing with someone who has never had that experience. You might think that your insider knowledge of something is only helpful to you – but I bet there are others who would love to have that knowledge too.

4. Highlight your skills to potential employers

Employers on BraveNewTalent such as Unilever, Tesco and Pinsent Masons are looking for their future talent, just as you are building your future. By posting on BraveNewTalent you can better attract their attention and start to prove that you are the best person for their next hire.

5. Attract a following

Who doesn’t want a following? You too could have your own school of fans who are learning every time you post.

6. Become a mentor

Being a mentor is special. You are helping someone develop and make a great future and career for themselves. Every successful person has had at least one mentor, if not several. And you learn a lot from mentoring others.

7. Become mentored

No mater how successful you already are, you can still benefit from mentoring. If you are just starting out, learning  from someone with more experience is often a key in your success. Following experts on BraveNewTalent can help you learn from those with more experience and set you on the right track.

8. Learn about other skills from other experts

You also have the potential to learn from others outside your field. Join a community you know nothing about and see how fast you learn. It’s great to be a beginner sometimes. Achieve your full potential – decide to be a lifelong learner.

 

Here’s some links to some great skill communities to get you started:

Leadership

Search Engine Optimisation

Journalism

 

Until next time – keep learning!